Conversely, when trading volume is high, the Company minimizes the spread, allowing clients to benefit from more favorable conditions. Market volatility affects the frequency of price updates—when volatility is high, prices are updated more frequently to more accurately reflect market dynamics. This approach ensures that clients receive a price that is appropriate for current conditions.
Transparency and communication with clients
The company communicates its pricing principles to its clients and potential clients by creating a section on its website called "How we set prices," which explains in detail the methods used and factors affecting prices when providing services for the exchange of crypto assets for funds or other crypto assets. Clients are informed that the price quoted at the time of placing an order is fixed and guaranteed for that transaction for a specific period of time. If the price changes due to delays or technical problems, the client has the right to refuse the transaction.
Fixed price for immediate orders
The Company guarantees a fixed price for crypto assets for clients who place immediate orders (so-called market orders). The price is fixed at the moment the order is confirmed by the client and is valid for the entire transaction, thereby ensuring compliance with Article 77(3) of the MiCA Regulation. This is conditional on there being sufficient funds in the client's account at the time the order is confirmed; otherwise, the order must be re-entered when sufficient funds are available. This price is calculated in accordance with the articles Description of the Pricing Mechanism and Impact of Market Factors on Pricing and is displayed on the web platform in the Client Zone before the transaction is confirmed. Clients are informed that this price also includes a spread that covers the Company's costs of providing crypto-asset services.
The Company does not provide services for exchanging crypto assets for funds or other crypto assets in any way other than as described in the article Fixed Price for Instant Orders (so-called instant order).
The Company publishes the current prices of crypto assets in a visible place on its website. Prices are regularly updated by the crypto asset services department based on market data.
In the event of general delays in the exchange process caused, for example, by an internet connection failure, a technical problem on the Company's website, temporary unavailability of external data sources, or any other system failures that could affect the validity of the displayed price, the client is always informed of the need to reconfirm the terms of the transaction, or the Company may cancel the transaction if it would be executed for this reason under conditions that are worse for the client than the conditions at the time the client's order was final in accordance with the article Fixed Price for Immediate Orders.
Minimum and maximum transaction limits
The Company sets minimum and maximum limits on the amount that may be subject to the exchange of crypto assets for funds or other crypto assets. The minimum transaction amount is EUR 50 or the equivalent in crypto assets. The maximum transaction amount is usually limited to EUR 10,000 or the equivalent in crypto assets per day per client, and this limit may be adjusted based on additional verification of the client's identity in accordance with the Company's own activity program.
Through the limits set out in the previous paragraph, the Company:
a) effectively manages the risks associated with high trading volumes that could affect its liquidity or security;
b) better monitors transactions in terms of compliance with its AML obligations; and
c) protects clients from unreasonable financial losses in the event of significant market fluctuations.
The Company provides cryptoasset services, exchanging cryptoassets for funds and exchanging cryptoassets for cryptoassets until its own funds are exhausted. The minimum daily volume of such funds is EUR 10,000 or the equivalent of this amount in cryptoassets. After the funds are exhausted, until the funds are credited back to the Company's own account, the Company will provide clients with a crypto asset service of executing orders relating to crypto assets on behalf of clients.