FAQs
Questions,answered.
Everything people ask before their first purchase, from verification to withdrawals. Didn’t find an answer? Write to us and we will reply in your language.
support@madisonsix.com-
Click “Create account”, enter your name, email address and a password. Once you have verified your email address you can start using our services.
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A valid ID and proof of residence. We also ask for a selfie photo together with your ID.
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By bank transfer or by cryptocurrency transfer. The exact steps appear once you pick your preferred payment method.
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In the client zone you will find a trading window where you select the cryptocurrency and the amount you want to buy or sell. You then see the exchange rate available for that time block. After you confirm it, the order is processed and the cryptocurrency is credited to the address you provided in the client zone.
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Go to the client zone and click “Withdraw”. The funds are sent to the personal account that was verified earlier and used for your deposits.
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Use a strong, unique password and connect only through trusted Wi-Fi networks. Keep your devices updated so they have the latest security features. We only ever ask for information through the client zone, so be cautious of unsolicited emails or messages asking for personal or login details.
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Confirmation and processing time on the blockchain depends on the amount and on network congestion. Typically it takes about 10 minutes. How quickly the funds then show up on the recipient side depends on the exchange or wallet they use.
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Our support can be reached at support@madisonsix.com. Support is available from 9:00 AM to 5:00 PM.